Delivery & Returns Delivery time and estimates
Free UK Delivery (next day)
Free EU & International Delivery (2-5 working days)
DPD is our courier for all UK shipments. You will receive an email containing your Tracking Number once your package has been shipped.
Upon delivery, please make sure that the number of boxes delivered are as stated on the delivery confirmation document, and that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered, should be immediately notified by indicating in writing on the courier’s delivery documents.
Our warehouse is closed for UK Bank Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
The listed price includes VAT for orders within the UK and the EU. For international orders, customers will be responsible for import duties and local taxes
Returns, Exchange & Refund
All goods purchased on Mallet & Co can be returned within 14 days of the delivery date.
All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Please contact us at firstname.lastname@example.org and we will be happy to assist you.